Customers email the order. You shouldn't have to retype it into NetSuite.
SalesEnact reads purchase orders and quote requests in your sales inbox, matches them to the right customer in NetSuite and drafts the sales order using their pricing. Your team checks it and posts it.
The order is already in the email. Why retype it?
Every customer order currently requires manual work: reading the email, identifying the customer, matching products and pricing, and entering the order into NetSuite. SalesEnact automates that work and drafts the order for your team to check and post, one email at a time.
Every email is screened for anything malicious, then read in full: PDFs, scans, Word files and spreadsheets.
Which NetSuite customer this is, even from a forwarded thread, and which product each line means, matched to your catalogue and superseded codes.
SalesEnact uses the customer's NetSuite pricing for each line, matches items against what they have ordered before, and selects the right depot from their customer record. Standing instructions are applied automatically.
If two products are an equally good match, or a price or address is missing, SalesEnact flags the line for review and shows the possible options rather than guessing.
Your team reviews every transaction in one place before it is posted to NetSuite.
- "12mm WBP ply 8x4 ×40" Birch ply 2440×1220×12mm their price level
- "M10 galv bolts, 200" Bolt, hex M10×50 galv their price level
- "fixings, the usual" Needs attention · 2 candidates
Quote requests and order-status emails follow the same process, with NetSuite quotes and customer replies drafted for your team to review and send. See an example, step by step →
One place to review and post
Drafts line up ready for review. Anything SalesEnact is unsure of is flagged for your team rather than guessed.
- Northgate MEP Ltd Ready to post
- Braymoor Builders Merchants Ready to post
- Dalerway Catering Supplies Needs attention
- Hartley & Rowe Ready to send
- Fenwick Plumbing Trade Ready to post
The agent drafts. Your team posts.
Every email goes through three steps before it gets to your team. Your team still checks and posts every one.
No unattended posting. The agent cannot post, send, archive or assign. Approved values are locked after sign-off.
Full audit trail. Every draft, approval and post is recorded against the original email. How we record it →
Quality you can see. Every draft is compared with what your team finally posted, field by field.
- 1
Screen the email
Spoofing, phishing and hidden instructions are caught and held before the agent reads anything.
- 2
Draft the order
The agent uses the customer's own pricing to draft the order and flags anything it can't confidently match.
- 3
Check your policy
A separate pass reviews the draft against your rules before your team sees it.
A person posts every order. Nothing reaches NetSuite unattended.
UK wholesalers and distributors on NetSuite
Sales office and customer service
Check and post instead of retype. One queue for orders, quotes and order-status emails.
Operations and managing directors
Handle more orders with the team you have. Busy periods stop turning into backlogs.
Finance and IT
NetSuite stays the only system of record. A person approves every post, with a full audit trail.
Frequently asked questions
Does it post anything to NetSuite on its own?
No. It drafts. A person on your team reviews every sales order, quote and reply and posts or sends it. The agent cannot post, send, archive or assign by itself.
What if someone sends a malicious email?
Every email is screened before the agent reads it. Spoofed senders, phishing and instructions hidden in an email to try to make the agent do something it should not are held with the reason shown, and never processed. Even if something got through, the agent can only draft: it cannot post, send or change anything without a person approving.
What happens when it gets something wrong?
When it is unsure, for example two products that both fit a line, it marks the draft "Needs attention" and shows the options rather than guessing. Your team corrects the draft before posting, and every draft is compared with what was finally posted so you can see where it needs help.
Do we have to change our email system?
No. Your customers keep emailing the same address. You forward that inbox to SalesEnact. Direct connection to Microsoft 365 and Google Workspace mailboxes is on the roadmap.
Which ERPs does it work with?
NetSuite only. That focus is deliberate: it reads your NetSuite customers, items, price levels and addresses, and writes real NetSuite sales orders and quotes.
Is our data used to train AI models?
The model providers are used through their business APIs, which do not train on the data sent to them by default. Every provider is named on our security page, and the data processing agreement we sign with you covers retention and deletion.
Can it handle supplier invoices too?
Yes. The same engine drafts NetSuite vendor bills from emailed supplier invoices and matches them against the purchase order and goods receipt. Most customers start with sales orders and add invoices later.
What does it cost?
A monthly subscription with no upfront implementation fee. We price each business on its own volumes and needs rather than publishing a price list, and we quote once we both understand your volumes and have seen what the drafts look like on your data.
How do we start?
Book a demo. We'll show you SalesEnact on the kinds of order emails your team handles and talk through your volumes and NetSuite setup. If it fits, we move to a pilot on one live inbox, with your team approving every post.
See a demo
Book a demo and we'll walk through SalesEnact on the kinds of order emails your team handles, drafting NetSuite sales orders, field by field, for your team to check and post.
Book a demo