From customer question to confident answer
SalesEnact helps your team handle the questions that come before an order, from product details and technical specifications to availability, delivery and pricing.
Pre-sales questions can take more work than they should
A customer question can look simple, but answering one often means working through several systems and threads before you can reply.
Your sales team spends time finding information instead of helping customers buy.
- Finding the right product
- Checking technical information
- Looking up pricing
- Checking availability
- Checking delivery
- Searching previous conversations
- Writing the response
Whatever the customer wants to know, it starts with a question
The enquiries your sales office handles every day come in every shape. Here are a few.
“Can you confirm the dimensions of the 450 model?”
“Would this be suitable for use outside?”
“Do you have these in stock?”
“How quickly could you deliver to Leeds?”
“What price can you offer us for 50 units?”
“Will this work with the system we already have?”
SalesEnact finds the information. Your team gives the answer.
- 01
Understand the question
SalesEnact reads the customer’s email and identifies what they’re asking.
- 02
Find the relevant information
It looks at the available customer, product and order information to help answer the enquiry.
- 03
Prepare the response
The relevant information is brought together for your team to review.
Nothing is sent to the customer without your team reviewing it.
One email. Multiple questions. One place to work through them.
Illustration. Example content only.
The questions your sales team deals with every day
Product & technical
Product specifications, dimensions, compatibility and other technical information.
Availability & delivery
Stock information, lead times and delivery details.
Pricing & quotes
Customer-specific pricing and requests for quotations.
Customer history
Previous orders and relevant customer information.
If the answer isn't clear, SalesEnact won't pretend it is
Confidently giving the wrong answer is worse than flagging something for a person, especially on technical questions. Anything unclear is flagged for your team to check.
Spend less time searching. More time helping customers buy.
Faster answers
Get the relevant information together sooner.
Less admin
Reduce the searching and copying involved in everyday enquiries.
More time selling
Let your sales team focus on customers rather than finding information.
See a demo
Book a demo and we'll walk through SalesEnact on the kinds of pre-sales questions your team answers every day, finding the information and preparing the reply for your team to review.
Book a demo