Get answers to customer order enquiries faster
Customer emails asking about orders, products, availability or previous purchases often mean someone has to search across systems before they can respond. SalesEnact helps bring the relevant information together.
A simple customer question can take several searches to answer
- Find customer
- Find order
- Check product
- Check status
- Write response
From customer question to the information your team needs
- 01
Understand
SalesEnact reads the incoming enquiry.
- 02
Find
Relevant customer and order information is identified.
- 03
Review
Your team checks the information before responding.
The questions your team answers every day
“Where’s my order?”
Order status and delivery information.
“Can you confirm the price?”
Relevant customer and product pricing.
“What did we order last time?”
Previous order information.
“Is this product available?”
Product and availability information.
“Can you send me the details again?”
Find the relevant order or customer information.
“What’s happening with this order?”
Bring the relevant information together.
One enquiry, answered from the order
Illustration. Example content only.
No guessing. No made-up answers.
If SalesEnact can't confidently find the information, it flags the issue for the person handling the enquiry rather than guessing.
Give your sales team more time to sell
See a demo
Book a demo and we'll show you SalesEnact answering the kinds of order enquiries your team handles every day, bringing the relevant information together for your team to review.
Book a demo